These terms and conditions provide you with information about us and the terms of agreement (other than price) between you as customer and us as seller, in relation to the sale and purchase of items identified in the invoice. These terms and conditions apply to sales through our online platforms.

It is important that you read and understand these terms and conditions before purchasing any items from us. Please note that by purchasing any items from us you agree to be bound by the terms and conditions set out below.


  • Kalisan Balloon’s main trading address is “10007 sk. No:26 AOSB Cigli / Izmir / Turkey)   We can be contacted via phone or email as detailed in contact page. Our phone number is: +90 232 376 8485
  • If we are required to contact you we will do so by telephone or by writing to you at the email provided by you when placing an order.

Processing time

The time we need to prepare an order for shipping varies. For in stock items, our general processing time varies as follow:

  • For items in stock: 1-2 business days
  • Custom printed balloons: 2 business days
  • Wholesale orders: 1-4 business days depending on the order volume   

Estimated transit times after the package is shipped:

  • North America: 3-5 business days
  • Europe: 1-3 business days
  • Rest of the world: 3-12 days

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We gladly accept returns, exchanges, and cancellations.

  • Contact us within: 14 days of delivery
  • Ship items back within: 30 days of delivery
  • Request a cancellation within: 12 hours of purchase

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.